Thread: DIRECTTV

I figured since I'm having clusterfuckings with Directtv so often I should start a thread about it so anyone thinking of exchanging cable for sat will know what they're dealing with.





There's a big, giant list of shit they've pulled with me, so I'll just start with today. I haven't paid my bill in two months, service was due to be interrupted today, so I go online and pay the total $320.20. Payment confirmed, zero balance.



Then my phone rings, it's an automated line and directtv is requesting I return a call to a certain 888 number. So I call and this crazy lady starts telling me I owe another 34.50. She says my service was cut this morning and so the bill didn't reflect the charge for the receivers. Since they weren't providing me service, they couldn't charge me to use their receivers and that's why I wasn't billed for their rental. Now that I paid my balance, in order to reinstate service, I needed to pony up the dough for the receiver rental.



So I ask this stupid bitch, "if I decide to cancel my service do I get to use your receivers to anchor my boat free of charge?" She says some stuff basically talking to me like I'm a 2 year-old unable to grasp the simple concepts falling out of her mouth. So I say I'll call back.



I log back on to my account. Balance: $0.00



OK, now I'm fuckin heated. I call the number back and get a different woman who says "no sir, you don't owe any additional money, she must have been calling you back to confirm that your service was reinstated".



Me: "yeah, you're probably right"

[quote name='Sparta' date='12 October 2009 - 02:45 PM' timestamp='1255373117' post='36613']

I figured since I'm having clusterfuckings with Directtv so often I should start a thread about it so anyone thinking of exchanging cable for sat will know what they're dealing with.





There's a big, giant list of shit they've pulled with me, so I'll just start with today. I haven't paid my bill in two months, service was due to be interrupted today, so I go online and pay the total $320.20. Payment confirmed, zero balance.



Then my phone rings, it's an automated line and directtv is requesting I return a call to a certain 888 number. So I call and this crazy lady starts telling me I owe another 34.50. She says my service was cut this morning and so the bill didn't reflect the charge for the receivers. Since they weren't providing me service, they couldn't charge me to use their receivers and that's why I wasn't billed for their rental. Now that I paid my balance, in order to reinstate service, I needed to pony up the dough for the receiver rental.



So I ask this stupid bitch, "if I decide to cancel my service do I get to use your receivers to anchor my boat free of charge?" She says some stuff basically talking to me like I'm a 2 year-old unable to grasp the simple concepts falling out of her mouth. So I say I'll call back.



I log back on to my account. Balance: $0.00



OK, now I'm fuckin heated. I call the number back and get a different woman who says "no sir, you don't owe any additional money, she must have been calling you back to confirm that your service was reinstated".



Me: "yeah, you're probably right"

[/quote]



So, your bill is $160.10 a month for DirectTV?

That's what I was paying for Comcast and I wasn't happy with that price, so I called

to cancel my phone service to lower the bill and was told it was part of the Triple Play plan and wouldn't help.

To cancel premium channels only lowered it $10 a month, so I told them I wanted to cancel and would get DirectTV.

To my suprise, her manager got on the phone and gave me a 3 year deal for $114 a month.

I use Clearwire at my shop and inquired last week about getting Comcast there and they came back with a $104 mo.

rate guaranteed for 3 years. I always thought business accounts were pricier than residential. Go figure.

Moral of the story is that you have to be a squeaky wheel to get shit done.

Not exactly. I'm only paying 82 for directtv, I just have basic because I just don't have time enough to justify paying extra for channels I never watch. Ten bucks for 2 extra receivers, and 56 x five months for the NFL Sunday Ticket.



But your life lesson definately applys here, every time I call to complain about something they credit my bill.

Very nice thread idea... you probably should've started it, oh I don't know, maybe a month and half ago BEFORE I SIGNED UP FOR DIRECTTV MYSELF!!!



Okay, so nothing has gone wrong yet... but now I'm just waiting.

[quote name='boontito' date='12 October 2009 - 03:05 PM' timestamp='1255374355' post='36627']

Very nice thread idea... you probably should've started it, oh I don't know, maybe a month and half ago BEFORE I SIGNED UP FOR DIRECTTV MYSELF!!!



Okay, so nothing has gone wrong yet... but now I'm just waiting.

[/quote]



I always heard reception was shitty during storms and such.

Any truth to that?

[quote name='Inkslinger' date='12 October 2009 - 12:08 PM' timestamp='1255374485' post='36628']

I always heard reception was shitty during storms and such.

Any truth to that?

[/quote]



No reception problems yet, plus my 6 year old thinks the dish on the house is a laser gun we can fire at alien attackers. I checked my sign-up paperwork and that isn't included in my package, I wonder how much I'll be billed for that option.

[quote name='Inkslinger' date='12 October 2009 - 03:08 PM' timestamp='1255374485' post='36628']

I always heard reception was shitty during storms and such.

Any truth to that?

[/quote]



Yeah, but they have to be bad. I've had it since feb and only lost reception once for about 20 minutes. It was pissing outside. I've been through a nor' easter and not had a problem there. I'd say it's an over-blown issue.

[quote name='boontito' date='12 October 2009 - 03:05 PM' timestamp='1255374355' post='36627']

Very nice thread idea... you probably should've started it, oh I don't know, maybe a month and half ago BEFORE I SIGNED UP FOR DIRECTTV MYSELF!!!



Okay, so nothing has gone wrong yet... but now I'm just waiting.

[/quote]



If you end up with problems and you don't like something they're telling you, hang up and call back. I swear they make shit up as they go.

[quote name='Sparta' date='12 October 2009 - 12:32 PM' timestamp='1255375949' post='36653']

If you end up with problems and you don't like something they're telling you, hang up and call back. I swear they make shit up as they go.

[/quote]



Sounds like some of the posters here at PH